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Terms of Service

Last updated: 20 October 2026

These Terms of Service (“Terms”) govern your use of ClinicPro (the “Service”), operated by SOFTLAB Software Solutions Limited (Ireland). By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

1. What ClinicPro is

ClinicPro is a platform that connects patients with Irish-registered practitioners for video, phone and messaging consultations, and lets you keep your medical records and medication reminders in one place. ClinicPro is the platform; the clinical care is provided by the individual practitioners, who are responsible for their own professional advice and decisions.

2. Not for emergencies

ClinicPro is not for medical emergencies. If you have an emergency, call 112 or 999, or go to your nearest emergency department. Do not use the Service if a delay in care could harm you.

3. Eligibility and your account

  • You must be 18 or over (or a parent/guardian acting for a minor) and provide accurate information.
  • You are responsible for keeping your login details secure and for activity on your account.
  • Tell us promptly at [email protected] if you suspect unauthorised use.

4. Practitioners

Practitioners on ClinicPro are verified against their professional registration (for example the Medical Council of Ireland) and display their registration body and number. Practitioners provide care at their own professional discretion and may decline to provide a consultation, prescription or certificate where it is not clinically appropriate.

5. Bookings, payments and cancellations

  • Consultation fees are set by each practitioner and shown before you book.
  • Payment is taken at booking through our payment provider (Stripe). You receive a receipt you can use for insurance claims.
  • Cancellation and refund conditions are shown at the time of booking and may vary by practitioner.
  • Creating an account, keeping records and using medication reminders are free.

6. Insurance

You can store your insurer and membership details to help with claims and receipts. Direct insurer billing may be offered in future; until then, consultations are paid at booking and you claim using your receipt. We do not guarantee that any insurer will reimburse a given consultation.

7. Your medical records

Records issued through the Service (consultations, prescriptions, referrals, results, certificates) appear in your dossier for you to view and download. You are responsible for how you use and share documents you download.

8. Acceptable use

You agree not to:

  • Provide false information or impersonate another person.
  • Misuse, disrupt or attempt to gain unauthorised access to the Service.
  • Use the Service for any unlawful purpose or to obtain medication or documents improperly.

9. Availability

We work to keep the Service available and secure, but we do not guarantee it will be uninterrupted or error-free. We may update, suspend or withdraw features from time to time.

10. Liability

ClinicPro provides the platform, not the clinical care. To the extent permitted by law, we are not liable for the clinical decisions of practitioners, nor for indirect or consequential loss arising from your use of the Service. Nothing in these Terms limits liability that cannot be limited under Irish law.

11. Privacy

Our Privacy Policy explains how we handle your data. By using the Service you acknowledge that policy.

12. ClinicPro+ for clinics: data processing

When a clinic uses ClinicPro+, the clinic is the controller of its patients’ personal data and SOFTLAB Software Solutions Limited processes that data on the clinic’s behalf. Our Data Processing Agreement (GDPR Article 28) forms part of the ClinicPro+ terms and applies automatically to every clinic account; if it conflicts with these Terms on the processing of personal data, the Data Processing Agreement prevails. It is available on request from [email protected], and our current sub-processors are listed on the Sub-processors page.

13. Changes and termination

We may update these Terms; the updated version will be posted here with a new “Last updated” date. You may close your account at any time, and we may suspend or end access where these Terms are breached.

14. Governing law

These Terms are governed by the laws of Ireland, and the Irish courts have jurisdiction over any dispute.

15. Contact

SOFTLAB Software Solutions Limited — [email protected].

These Terms are a starting template and should be reviewed by a qualified solicitor before you rely on them for a live, commercial healthcare service.